Our Return Policy

De Essentia offers complimentary return shipping for items eligible for return in accordance with this Return Policy.
Subject to certain conditions and exceptions explained below in this Return Policy, we are pleased to accept timely returns of certain full price, unworn, unaltered, unwashed merchandise as follows:
Full Refund or Exchange
Merchandise purchased at full price is eligible for return for a full refund or exchange within 14 days from the date that the Product was delivered to you.

Store Credit
We are happy to issue store credit for any merchandise purchased at full price and returned after the 14 day window.
Your products must be returned in the original packaging, including any boxes, hangers, garment bags, and other signature packaging materials, including De Essentia and designer hanging tags.

Any returned products which are damaged, do not include the original packaging materials, or are soiled or altered may not be accepted and refunds or credits will not be issued for such returns. Refunds or credits will not be processed until the items are returned and inspected by De Essentia.  Refunds are generally processed within 5-7 business days of when we receive your returned item(s).

For orders within the United States, any shipping or gift wrapping charges are non-refundable.  For international orders, the costs of gift wrapping, shipping, and any import taxes and duties paid are non-refundable.

Please note, the following items are considered FINAL SALE and not eligible for return or refund:

Made to measure items
Customized Items
Fine jewelry
Hosiery and lingerie
Exotic leathers
ALL sale items
We reserve the right to refuse any returned items if the return does not meet our policy guidelines. Should your return be refused, no refund or credit will be issued and you will have 5 days from notice of refusal to arrange the shipping of the items back to you at your own expense. After the expiration of said 5 day window, we may, without notice to you, retain and/or dispose of such product(s) at our discretion.